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A Trifecta Win at London's Heathrow Aiport

Recently I had the opportunity to experience the unique partnership between British Airways, Terminal 5 at Heathrow Airport, and Sofitel's new London-Heathrow Hotel.

When I flew to Heathrow from Los Angeles. I booked an overnight flight. British Airways offers its Club World (business class) passengers a reclining seat with a privacy partition. After a full-course meal, I turned the seat into a bed, enjoyed a night-cap, turned off the light, and went to sleep. When we landed at Heathrow, I was refreshed by a good night's sleep and a proper English breakfast of a sausage roll and tea.

British Airways is the exclusive tenant of Heathrow's Terminal 5. In designing the terminal, BA wanted to create a flagship experience that would highlight the English tradition of service and comfort. The opening of the terminal complimented upgrades in the long-haul British Airways fleet.

Terminal 5's opening in March, 2008 was marred by numerous, widely publicized problems. Designed to be …